Fixadora: rental terms (DRAFT)
LLYMAR (PTY) LTD, trading as Fixadora, registration number K2019345538, Brackenfell, Cape Town ("Fixadora", "we", "us").
You are the person named in the booking ("you").
1. What you're renting
1.1 The machine and the parts listed in your booking confirmation (the "equipment").
1.2 You rent it for the dates in your booking. We deliver it on Friday between 17:00 and 19:00 and collect it on Monday between 07:00 and 09:00, unless we agree other times in writing (WhatsApp counts).
1.3 The equipment stays ours. You may not sell, lend, sub-rent or move it from the delivery address.
2. Booking and payment
2.1 You pay the rental and the delivery fee in full when you book. The delivery fee covers delivery and collection and depends on how far you are from us; it is shown, with how we worked it out, before you pay.
2.2 The first time you book, you complete an ID check. The name on your payment card must match your ID.
2.3 We only deliver to the address where you live or run your short-term rental.
3. Deposit hold
3.1 The day before delivery we place a R1,500 hold on your card. Money is held, not taken.
3.2 No hold, no delivery. In that case clause 8 (cancellation) applies.
3.3 After we check the equipment on return, we release the hold, or charge from it only the amounts in clause 6, after first sending you photos and the amount.
3.4 Once we release a hold, your bank decides how long it takes to show. This is usually a few days.
4. Using the equipment
4.1 Use it only for its normal purpose, as shown in our demo and how-to video, and only at the delivery address.
4.2 Don't use other chemicals (for example bleach) in the carpet cleaner. Don't point the pressure washer at people, animals or car paint up close. Wear the goggles we supply.
4.3 Keep children and pets away while it runs.
4.4 If it stops working, stop using it and tell us on WhatsApp straight away.
5. Damage waiver (optional)
5.1 For R40 per rental, accidental damage during normal use is covered and we won't charge you for repairs.
5.2 The waiver does not cover misuse, using it against clause 4, loss, theft, or not returning the equipment.
6. What we may charge from the hold
| Item | Amount |
|---|---|
| Very dirty (needs extra cleaning) | R150 |
| Late return | One day's rental per day or part of a day |
| Missing part | The price in our damage price list |
| Damage (no waiver, or not covered) | Our actual repair or replacement cost, as in the damage price list |
6.1 We always send photos and the amount before charging.
6.2 If the cost is more than R1,500, we send you an invoice for the rest, payable within 7 days.
6.3 You may dispute a charge within 7 days by replying on WhatsApp or emailing support@fixadora.co.za. We'll review the photos with you in good faith.
7. Not returning the equipment
7.1 If the equipment is not available for collection, we contact you after 2 hours and again after 24 hours. Late fees apply (clause 6).
7.2 If we can't reach you within 48 hours, we may treat the equipment as not returned: charge the hold, report it to SAPS, share your booking details with SAPS and our insurer, and recover the full replacement cost from you.
8. Cancellation and refunds
| When | Refund |
|---|---|
| You cancel 24+ hours before delivery | Full refund |
| You cancel less than 24 hours before | Full refund minus the delivery fee |
| No hold placed by 20:00 the day before | As for less than 24 hours |
| Not home at delivery (after waiting 15 minutes and calling) | We rebook; the delivery fee is charged again |
| The equipment is faulty when it arrives | Full refund or a swap |
| We cancel | Full refund + a R50 voucher |
8.1 Refunds go back to the card you paid with. Your bank decides how long it takes to show.
9. Safety and responsibility
9.1 We deliver the equipment clean, tested and in good working order, and show you how to use it.
9.2 You're responsible for using it safely and as shown. Nothing in these terms limits any right you have under the Consumer Protection Act, or our responsibility where we've been negligent.
10. Your information
10.1 We collect only what we need to rent to you: name, phone, email, address, the result of the ID check and booking photos. We don't keep a copy of your ID or your card details. See our Privacy Policy.
11. Contact
WhatsApp: +27 76 249 7324 · Email: support@fixadora.co.za · Website: fixadora.co.za
12. General
12.1 South African law applies.
12.2 If one part of these terms is invalid, the rest still applies.
12.3 We may update these terms for future bookings. The version you accepted applies to your booking.
Version 0.1 (draft) · [DATE]
Damage price list (DRAFT)
Fixed fees
| Item | Price |
|---|---|
| Extra cleaning (machine returned very dirty) | R150 |
| Late return | One day's rental per day |
| Re-delivery (not home at delivery) | Your delivery fee again |
Carpet cleaner (Kärcher SE 5), CC-01
| Part | Price |
|---|---|
| Floor nozzle | R[ ] |
| Upholstery nozzle | R[ ] |
| Spray hose | R[ ] |
| Clean-water tank | R[ ] |
| Dirty-water tank | R[ ] |
| Filter | R[ ] |
| Whole machine (lost or not returned) | R[ ] (current price) |
Pressure washer (Kärcher K5 Classic), PW-01
| Part | Price |
|---|---|
| Spray gun | R[ ] |
| Lance | R[ ] |
| Nozzle | R[ ] |
| High-pressure hose (8 m) | R[ ] |
| Garden-tap connector | R[ ] |
| Goggles | R[ ] |
| Whole machine (lost or not returned) | R[ ] (current price) |
Steam cleaner (Kärcher SC 4 EasyFix), SC-01
| Part | Price |
|---|---|
| Steam gun | R[ ] |
| Extension tubes (2) | R[ ] |
| Floor mop (EasyFix) | R[ ] |
| Floor cloth | R[ ] |
| Detail nozzle and round brushes | R[ ] |
| Whole machine (lost or not returned) | R[ ] (current price) |
Rules
- Photos and the amount go to the customer before any charge.
- Damage waiver (R40) covers accidental damage, not misuse, loss or theft.
- Anything over R1,500 is invoiced, payable within 7 days.